I'm sorry to hear about your situation at this casino.
Please submit your complaint here with our team and when choosing a casino which you want to file a complaint against, choose the tab where it says that the casino is not on the list. Another option for how to submit it is to choose any casino from the list and explain to our team which casino you are really submitting it for, so they can fix it right.
Please let us know how it goes and if you were able to file the complaint.