Oh, I didn't know you'd been waiting so long. 

So you haven't thought about filing a complaint with us and our team will try to help you ? 

I'm not saying it has to work 100%, but at least we'll try.

As far as proof from them, I don't think they'll send anything like that, but maybe you'll surprise me. It's a long wait and I don't understand what more they want when you've already shown them twice that you've got nothing. It shouldn't be like that in casinos, you're fighting for your money. 

I'm sorry.

Hello.

The casino simply asks you to provide the KYC documents to complete your verification. It is an usual procedure at online casinos, and if you are not aware or unsure of it, you should contact the casino and ask them everything regarding the verification process and what kind of documents are you able to provide.

Do not hesitate to ask questions here as well if you need to assist with all this.