Hi, if the casino had a notice that you are a gambling addict and you had a closed account because of that and you managed to open a new one with your ID, then I think there is a problem. But if you opened an account in your brother's name and all the documents were his, then I'm not sure we would be able to help you. Could you tell me how it was and what your situation is ? 

Hello

I sent videos of my critical condition due to addiction, as well as photos and emails that confirm the severity of my situation, which is the highest degree of gambling addiction that has destroyed my life. After that, I borrowed money from a colleague and sold my car to recover the losses from my first account, which amounted to $47,400. On 2023/03/20, I was on the verge of committing suicide. Then I created an account in my brother's name with the same home address as my first account. Stake verified my brother's ID, which has the same last name. This shows a failure to protect addicts from further losses and not closing the account, allowing me to continue gambling. It's unbelievable. I have all this evidence and documents. I have a trial on 2024/09/04 due to unpaid debts. My life is in danger.

Well, if you set up an account for your brother with his documents, then I don't know if it will be possible to help you. You have to understand that the casino probably didn't know it was you, and I don't think they could have known it was you based on your last name and address. I would recommend a complaint, but it would probably be rejected and you would get nothing. 

However, I would like to introduce you to an initiative that we have started to work with, which is betblocker a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

That is something which could help to prevent playing in casinos.

Also, I would like to share a guide with you, if you really need help, you can contact some help centers or chat services. Just click here.

I am very sorry if something like this hits a person and it is in such a bad condition. But you can get out of everything, you just need to find the right help. 

I can't tell you how much I wish everything was all right and I believe it could be done. Just fight and do not give up.

Hello

It’s truly unbelievable that they couldn’t recognize me when I registered using my brother’s account, with the same last name, the same home address registered on both accounts, the same computer, and the same payment wallet. All of these matching details, and they failed to identify me? This has destroyed my life, and I now face a trial on 2024/09/04 due to the debts I’ve incurred. I have all the necessary documents and evidence, yet you choose to side with the casino and refuse to accept my complaint, even though I have provided ample proof. Your site fails to protect vulnerable players from gambling addiction and, in doing so, contributes to the destruction of lives, just as it has with mine.

So I don't think it's quite as you say. Unfortunately multiple accounts is a common thing for which accounts are blocked and you have committed this violation. In this case there was no way to help and the casino might not have seen that there were matches right away if you didn't go through verification right away. Especially when you said you used your brother's ID. 

I understand that you are sad and it is not pleasant, but in cases like this I recommend seeking help so that it doesn't go any further. 😕

I filed a complaint with you and you refused to help me. All evidence confirms my right to recover losses from a second account. Failure to take measures to protect gambling addicts. I have a lawsuit due to debts. I swear to you, I will commit suicide. I can't go to prison. I prefer death. For months I have been asking for help without any answer. The world of something really.

Well I can only see one attempt at a complaint and there it was clearly explained why it was rejected. I don't know how much more we could help you. What I can think of is that you could try the regulator and therefore the license, but I don't think that will work either.

What you are going through hurts, I extend sympathy. Suicide is never an option mate, please talk to someone. Surviving they say is winning.

Now to casinoguru, in his words;

" I registered using my brother’s account, with the same last name, the same home address registered on both accounts, the same computer, and the same payment wallet."

And I second that the casino knew and failed to protect him, casinos have accused and closed accounts for far less, but in his case they didn’t, it’ll be a conflict of interests for them thus. They should be held liable and accountable bearing in mind that country laws and constitutions supersedes that of any casino.

The same energy and aura put into fishing out users violating their t&c’s or users "winning" should be doubled and put into fishing out problem gamblers. But then, who are we kidding.

The problem is that I also opened an account in my brother's name with the same last name, same house number, and same city and address. Yet, they did not close the account. There is absolutely no protection for addicts. I have a case due to the debts I lost on Stake, and I sent them the court papers, but received no response. Even Casino Guru refuses to accept my complaint, despite the evidence. They stand with the casino and support them.