Oh, I forgot to mention - the complaints are always free! You don't need to worry about that. I'm glad you submitted one already.

Let's just hope the casino support team will pull togather and address your delayed payment soon.

Would you mind keeping us up-to-date, please?

Thank you for that. We will surely wait to learn all the news.

To answer your question, by submitting the complaint, you can have a better chance of getting your winnings when our complaint team gets in touch with the casino representative and investigates the matter. Of course, there must be some willingness from the casino site to communicate with our team in order to get everything solved, and hopefully we can get the best resolution to your case.

Whenever the casino is not able to solve the issue or does not communicate, they will get black points for it, which will negatively influence the casino's rating.

To read everything about our resolution center, please follow this link, where you'll find all the information.

We'll wait for all the updates regarding your case.

Well, so far I see that we are waiting for Kristina to reply to you, so at this time yes, you will be informed when you get another answer. When the questions are addressed from our side, then your case will go to a resolver who will contact the casino. So we will see if we succeed.

I would also wait and see how the complaint develops and if it cannot be helped and the casino is uncooperative, then I would proceed to the next step you describe, legal action. If it's worth it to you.