Good day to you!

I truly hope it's not a matter of cash, as you suggested. That would be truly bad! Let's try to see if there is a way to reason with the casino. You are more than welcome to lodge a complaint; all you need to do is follow the green link here and then fill out the necessary information. Provide all you can to describe the matter in the best way possible to make the first steps quicker.

Complaint Team will get in touch with you as soon as they are ready.

Does it sound like a good plan to you?

I have read your situation and I would say that a complaint would probably be the most sensible thing to do in this case. Unless, of course, your agreement is such that you can't present it anywhere. Radka is also an admin on the forum and is not on the compalint team, so that's why it was recommended to you, because our experts would look into it and would certainly be able to give you better information. Especially when the casino keeps telling you the money is coming and nothing happens. 

Don't you want to think about it?