So, if I'm not mistaken, it is the Bass Win Casino we already have in our database.
And, please correct me if I'm wrong.
I would strongly suggest you make a complaint here, and hopefully our team will be able to communicate with this casino and help out to sort it out.
Please follow this link to do so, and let us know how it goes. If you need any assistance, please come forward.
Was there any other update from the casino side by now, by any chance?