Thank you for clarifying the name of the casino. I had to ask just in case, so we wouldn't get confused.
I saw that you wrote about the same issue in its general thread, so please let's stick just to one of them, because there is no need to spread posts all around the forum if they are regarding the same issue. I hope you understand.
As I read all the information you have provided to us, I really believe that you should file a complaint here, and our team will try to investigate the matter at this casino.
Please use this link to do so and explain the issue well, so the complaint team gets all the information regarding what exactly is happening there.
I hope that we'll be able to communicate with the casino and resolve the issue as soon as possible.
Let us know, please, how you decided. I keep my fingers crossed here.🤞