Hello there,

what happened to you?

I must say that it seems this casino has some issues because lots of players have been complaining lately.

Feel free to submit your complaint too, just click this link:

https://casino.guru/complaints/create

I hope we will help you out

Hello there,

do you have a problem passing the KYC verification or do you have a pending withdrawal at the moment?

For how long have you been waiting?

In case you can't solve this issue with the casino directly, you can also submit the complaint here.

Hello Ice casino is a really scam, i deposit 450 euros and i win with a total amount of 1100 and i ask a withdraw.

The first time already upload all documents but my withdraw canceled because of KYC, neverminded i pass the KYC the same day and ask again withdraw. They cancel it and say there was an error with card payments and forced me to withdraw with bank transfer (because i ask if they need extra papers they told me no) i wait again some days and rejected because of KYC. Then i go to chat and ask them why, nevermind i ask again withdraw 2 separate 490 euros each, when the first accepted i ask the second one.

After 7 days that was the last day according to their rules to trasnfer the money, the withdraw rejected and at the chat they don't know. Because i know i will never get my money from there i also open a complaint here 2 hours ago. I hope all goes fine but please avoid this casino.

Sadly we've experienced lots of complaints associated with KYC issues and withdrawal complications.

Well, according to your complaint you are experiencing similarities.

I hope we will be able to clear things out.

Hello,

do you have any problem with this casino?

SCAM means that the casino only allows you to deposit but you will never get your winnings. I don't think that suits. Check details here:

https://casino.guru/IceCasino-review

Fell free to browse the official casino thread here:

https://casino.guru/IceCasino-review#tab=js-tab-discussion

This casino is really a scam, they don't pay out winnings, people stay away from this casino as far as possible, which is obviously not a licensed casino at all.

Hello,

I can imagine that you are upset now.

Allow me to get to your attention the ICECasino's main thread, a few hours earlier I answered about the payments: https://casino.guru/forum/casinos/icecasino---general-discussion/3#post-29443

The casino pays the winnings at the moment and it is licensed:

https://casino.guru/IceCasino-review

I can see that you submitted the complaint, I hope we will be able to help.

Hello,

I can understand that it's very important to provide correct information about yourself during the "know your customer verification". But I can't imagine that the casino can't solve the problem with the nickname.

I think it would be best to submit a complaint, so our team can check the whole issue. I believe it's worth the try.

Hello,

if you submit the complaint, we will try to help.

I've been trying to withdraw money from ICE Casino for over a month now ... despite all the attached documents and successful verification, I'm not succeeding ... every day I correspond with Al chat in vain ... I'm convinced that they are a big scam ... can you explain to me how to block them from deceiving other people ... to prevent them from what they are doing...

Hi Rioda , I am sorry for your negative experience. Unfortunately Casino Guru is not able to block the casino. But as I see you have submitted a complaint what is great. This means you gave us a chance to find out what is going on there and possibly to inform other players in case some unfair dealing appears. Submitting a complaint on our website is enough for now. Let our complaint team to make their work and follow Kristina 's steps please. I have just noticed she already replied to you.