I believe that the point is that account verification as well as the KYC verification is triggered when you place the first withdrawal request - not when you make a deposit.

I still don't understand the IP locations, especially if you confirmed that the VPN was not involved.

Let's wait for some further progress in your complaint.

I don't know what OP means either...

Hello again,

If I may guess, I would say that "OP" refers to you. Please check this statement the casino added to your complaint:

So I assume that "P" goes for "player".

The casino also suggested that you've submitted more complaints related to the same issue.

Well, I don't want to repeat my question, but is it possible that you use some app for safer browsing, some additional protection with multiple options that can somehow alter your location? Because the original purpose of VPN - virtual personal network - is to provide enhanced security for users while being active on the internet.

I just can't come up with anything else at the moment.

No actually this is the first complaint I have ever made... So what they're saying doesn't make any sense if that's what they're trying to say. Never filed no complaint with any other Casino nor with them except for this one period.

Hello, 

I think it would be wise to wait for Peter. I honestly think that I can't come up with an explanation. So let's wait for some resolution.

I'm eager to see what would it be.

Can or can't*?

Well, can't. I have no other ideas about what possibly happened other than the VPN was used.

See and I have no idea how to use vpn's... I just googled what is a vpn...something bout a private network and website I found wanted me to try it for some price. Sounds like something a robot would use to scam or bug somebody. In my world there's no use for such a thing.

It seems to me that the truth is not on your side (If gambling is prohibited in your country, you can't perform such actions.

Well lucky for me gambling is not prohibited in the United States of America... For your information the casino we are talking about in particular is restricted in my jurisdiction

Lol well I should have said was"no comment" lol...

Hello,

as I tried to explain this VPN (virtual personal network) is mainly used to secure the user while browsing websites. 🙂

Along with other things, it changes your IP address, so the website you're browsing "thinks" you're somewhere else. And this is the catch and the reason why VPN is mostly prohibited while playing in an online casino. You can bypass restricted countries, and possibly create an account while using VPN services, normally you could not access the site.

Well, let's see what comes next. 🤞

Google Chrome? Google Chrome is the web browser I use...

Again I don't use VPN, I don't find it necessary and I don't even know how to use VPN... Anyhow did you see what I found in my email today?