Hi I didn't find this casino in our system could you please share the url? When you sent them the documents, were you also successfully verified or not yet? I see they keep giving you the same answer but if they don't have an update they obviously have nothing to tell you.

But waiting a month would be too much for me. I don't know if anything can be done but I would definitely try to file a complaint on these links if it was sports betting as I feel it is.

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Let me know if you manage to get the money or how the situation turned out.

Thank you. The website is Betonusa.ag and I believe they are owned by Oddsmaker.

Yes they have confirmed they received the documents and now just say the withdrawal is in line to be processed by the processor. They say they continue to check in with the processor but do not have an update from them yet. The money was won through the casino mainly.

Great, our team will do a review since I handed them the casino. 

I noticed that you say you won mainly at the casino, so if your money doesn't come in within the 14 days we give casinos to resolve it, you can file a complaint with us and we'll try to look into it. 

So we'll see what happens next and if you hear anything, let me know.  

Ok thank you, I will let you know if I don't receive it in the next 14 days.