I get that your reply is meant for the casino, be assured that am not a casino employee 🙂. Hence I will not speak on their behalf.

You should inform the casino directly. There may be some sort of misimpression after all.

I just tried to figure out, why would the casino asks you about Paysafe, that's all. Kindly keep in mind, that restrictions caused by Germany's gambling law can affect the available payment options. Everything associated with a bank account needs to be closely verified.

Hello,

Not sure I understand what has happened but it seems that you lost your balance in the platin Casino, am I correct?

Do you need any help, I wonder?

Hi, according to what I've been watching I've seen that other players also had some problems in the last days but eventually it was solved. I see you've been waiting for 4 days. Is this your first withdrawal or did you have some successful ones before ? 

I'm glad, sometimes you just need to wait for a while and if you know how it works here, sometimes players can count on less delay. 

Anyway, when everything is solved it's great. Keep up the good work. 🙂

I truly don't understand why they would want a proof of Paysafe, though.

Have you ever used it at this casino to deposit before?

Surely try to contact the support regarding this by email and inform us about the answer you get, please.

In this case, I would really suggest you file a complaint here with our team. They will guide you through all this and do everything possible to help you get it solved.

What do you say?

If you'd like to go for it, please follow this link and explain there the whole situation.

Let us know if you need any assistance, and keep us informed about any updates, please.