Hi there,

Try to calm down. First and foremost, your account must be completely validated, as you mentioned. Let us set aside the complicated issues from the past that we do not know the answers to.

Pay close attention to delivering each document precisely as instructed. The verification process is just as common as withdrawals, so it is not a scam as you claim. Simply put, you can expect your account to be lef unverified and that no money will be sent to you if you choose not to cooperate. Usually, the verification comes before the withdrawal. Additional verification is quite common as well. Therefore, please concentrate on supplying all required documentation in order to receive your money and possibly have the opportunity to look for a more suitable casino as you seem not very happy with this one and its processes.

Can you do that for your own sake?

Hey! It's not nonsense either - don't worry. The utility bills serve as the proof of address for identification. You should really calm down and cooperate with them. The requirements you presented so far are perfectly normal. 🙂

As a guess for the error, can you help me understand the nature of the error? Is this supposed to be a technical problem on the casino side, perhaps?

It is really unfortunate situation, and I saw that you have also submitted a complaint here with our team, where Katarina is trying to contact the casino now.

Unfortunately, by now we had no luck, as this casino is not willing to communicate with us.

You have done the right thing by submitting this complaint, because if it finishes as unresolved, the casino safety index will be affected by this and it will go down.

Also this way, when players help us, we can lower the casinos rating, you know.

Is there any communication from the casino on your side, by any chance?

I am sorry about your experience at this casino.

May I ask if you were ever able to withdraw something from here?

Unfortunately, we have no contact with them, as they are not willing to communicate.

I believe that you are right in saying that it would be better to go somewhere else, because it doesn't look well at all, I could say.

Have you got some favorite casinos that are Greek?

I'm in the exact same situation as many people here. Legiano simply doesent pay the withdrawals. In my case it's lesser than what people have been reporting here sinc its been 5 days but still It sure as hell it isn't being enouraging. Im gonna wait 14 days as the mods have suggesting hence why im not gonna make a complain yet but...very suspicious.

My personal theory : They don't have the liquidities to pay their players. Its a relatively new casino and i think they just lack the money to pay their players. Some will say that i'm crasy but i really don't think i am. It makes so much sense when you really think about it

I wouldn't be thrilled either, to tell you the truth. I can see that the bonus had quite a big wagering, but in that case I personally wouldn't take it, so every player has a choice here. 

If you have casinos where you haven't experienced anything like that, then I would stick with them because I wouldn't want to experience something like that either.

I don't think you'd have to be far from the truth, but apparently only the casino itself knows. Maybe there are other problems and there are a lot of withdrawals, so players have to wait. After 14 days our team will try to help you, so I wonder if you will get the money by then or not. Is the casino telling you that you don't have the money yet the same as the other players?

This that Bot is answering is not true, i am also writing them a lot and definitly is not Bot, is true thoe that they are using similar excuses and i also still have not receive my money 1200€, we shall se, i received last withdrawal on 23.10. 400€ and i waited for almost a week, before they were very faster, i will not give up, we have to fight for our money

Since when you are waiting for your withdrawal?