Hi, I'm sorry to hear about the hassle. Isn't it possible it's just a technical issue? Please, try to use another internet browser and additionally, try another device. If it still gets stuck, then I believe they really blocked the games for you, but it's hard to guess for now.

Hi, it would annoy even me to have to wait that long after meeting all the bonus conditions. Does the casino not communicate with you at all or does it just give you the same answer?

Either way, in your case I would file a complaint and our team will try to help you.

What do you think, will you go for it, if so here is a link where you can open a complaint.

I'll keep my fingers crossed that you get your money.

So that's a little of what they told you, so I would definitely go with what I recommended and I've added a link to the complaint where you can open it. Our team will try to help you and see if we can find out more.

Do you think you'll go for it?

So, are you about to submit the complaint then? Seems like you overlooked the last Jaro's post. Think about the option, please.