Where did you post the complaint?

On here and one or two other places, why do you ask ?

Hi, did the casino tell you the reason why this situation occurred? Did you finally pass the verification or not? Did they explain why they confiscated your money? I don't think it's right that they just take it away from you and that's why it was a good move to file a complaint.

Now our team will investigate and try to find out what was the cause. 

I hope it will be resolved fairly.

I understand a bit more of the situation. Many casinos are wary of such scenarios, and you should always use everything in your own name. Also the payment method because then such problems can arise. If you know that you want to deposit at a casino with a card other than your own, I would ask if it will be a problem and screenshot the answer. I know that in some cases it happened that the card was verified and some documents were delivered and it was ok, but not every casino has that and in most cases it is a violation of the rules. 

So I'm not saying that a complaint will help you get your money but at the very least you can try and see if you can be helped.

Well,

I'm sorry you had to go through this. Kindly take this as a raised finger if you catch my drift, because reading casino terms is a very important part of gambling.

Speaking of which, it might be best to find a less hazardous pastime for the two of you. Gambling with money you do not have the capacity to lose could go very wrong.

To keep up with safer gambling, I suggest you visit our section called Responsible Gambling 👈. Do that, please.

I can see that life has tried you quite a lot. But we don't have to take any bad things from what Radka said or take it personally. It's just for the sake of the players, because I know that someone can have it like you and not fall into gambling and someone not. Better to maybe try to help in time. 

I would also say that if you can afford to spend some money then go ahead but if you're on the edge like you said, I wouldn't do it. There are a million other things you can spend money on that will be better spent than gambling. That's probably the point Radka was trying to make.

Also, as for your casino situation, next time it would be best if you avoid using the payment method which is not in your name because I believe 99% of casinos would have a problem with it anyway. If you don't get an answer to this question don't deposit until you've 100% verified it, because then it might turn out like this and you have no proof in your hand.

I'm sorry to hear that. The most sensible thing to do would be to continue with the complaint so that the team can check everything necessary and contact the casino. Did you reply to Kristina, or did you send her what she asked for in an email? If not the best thing to do would be to move the complaint forward. 

I firmly believe that this situation can be addressed. 

I understand you probably feel like this is the end, and with all honesty, you have persuasive reasons for that. Still, I also believe you deserve to know that with certainty. We all make mistakes, some are honest, some are stupid, so I'd say do not be so hard on yourself. Send what you have available to Kristina, and we shall see what happens afterwards.

At least it seems you're not holding onto unrealistic high hopes; hence, the only real surprice would be a happy end.

At least you now know that if you ever again run into trouble, it's vital to start making screenshots and save communications - just in case.

Keeping my fingers crossed for both of you!

Casinos have always been an an organised criminal enterprise whose only goal is to take your money off you with without forcing you to hand it over.

Do you believe that someone has been pressuring you each time you make a casino deposit? Please tell me what you meant to say.

In any case, with such an opinion, I think it is a shame you did not respond to your own complaint - Which is always the best way to prove your words.

We all know, I think, that casinos, like any other business, are in it to make money; what matters is how they treat the players. Knowing that the casino always wins in the end makes it pretty easier for the casinos, so it makes sense that you believe all casinos are criminals if you play to win. Gambling is essentially just another type of pre-paid entertainment. So, always be prepared to lose.