What happened? Do you have any issues with the account verification?

After umpteen uploads they approved my verification and the first time I tried to make a withdrawal they wanted a screenshot of my bank account but what makes me angry when I first sent a screenshot of some of my identification which included a screenshot of my bank details they disapproved it and they said they wouldn't accept a screenshot, so their liars and I gave them enough identification already, and when they declined my withdrawal they said the money had been returned to my player account and it had not even though I kept telling them they said it had and to check my returns and it had not.

More or less they said I'm wrong and to check your history I think I would have seen the money go back into my account, it was only $150.00 and yes it's not a lot of money but after losing a lot it's nice to get a bit back and they took enough after approving my account just to add funds but to say I need to send more verification is an absolute joke.

It's gone past being about the money it's how they think it's ok to rip-off someone who did what they asked especially the amount of Identification I gave them and then in first request for a withdrawal they want something they said they would not accept when opening the account.

I mean, if you have access to your gambling history, you should be able to see where the money is and if they really sent them back to your account as they claim. It shouldn't be difficult to find out.

I told them to close my account and 2 weeks or more later it's still open, they asked for a reason I said because your casino ripped me off and this is the funny part I received an email to give them a rating, I told them to go get f'ed.

I don't know why they won't close my account, I've even blocked their email's as I do not want to answer them and their text's but my account is still open.

If you asked them to close your account, then of course, they should close it. On the other hand, if you don't say that you have gambling issues, they don't have any obligation to close the account. That's probably why they asked you for the reason.

Did I notice correctly that it has been a month already?

I can see that lots of players had problems with verification and a few with "incorrect" information entered during registration. Most of those cases were closed as resolved so I think there is a fair chance we could help you too.

Hello there,

I think you can call that progress. Just give it a few more days and maybe you will not be forced to get in touch with the licensing authority. It'd be the next (serious) step

Hello,

I believe that caps lock is not necessary at the moment 🙂.

Sure, let us know and fingers crossed 🤞

Hello there!

that's wonderful news! Sometimes you just have to be patient 😀