Looks like they have two unresolved complaints here on Guru with "due to breaching bonus terms and conditions".

https://casino.guru/n1-casino-player-s-winnings-have-been-cancelled

https://casino.guru/slothunter-casino-player-s-winnings-from-a-bonus-have

You should definitely open a complaint in my opinion, maybe one on AskGamblers as well.

I see! I know what you mean. Alright, in that case, I honestly suggest you to create the complaint here so my colleagues can take a look at it:

https://casino.guru/complaints

Hi there,

so the first problem is that you haven't got the bonus - well even on our side you'll not find any bonuses available for players from Greece offered by N1 Casino. Sadly, only the casino can explain why you have not got any bonus, so it's double bad that you are ignored.

May I know whether your account has been fully verified and when, please?

We allow casinos 14 full days to complete the KYC and send the winnings, so if you feel that the time is closing, the complaint would be the best solution.

Learn more about the complaint procedure here.

Hello,

may I know what rule you were supposed to violate? Are you sure have not done it?

Kindly paste the casino explanation here, so we will see whether the casino acted accordingly.

What do you think about that idea?

If you believe that you have not done anything against the rules and the casino made a mistake, submit a complaint, please. The Complaint Team will look into the matter and inspect the rules and your gaming history, if possible.

Just click here if you wish to start the complaint process.

This is the easiest way to demonstrate if you are correct about this casino being unfair to you.

Hello there,

is this your personal experience? Being in your shoes I'd submit a complaint.

It's interesting how many players describe complications and indicate that the winnings were stolen, but when it comes to submitting a complaint, well, nothing happens.

It's a shame though, the Complaint Team is here to help with every reasonable issue. 🤔

Hello,

in general, by creating an account in the casino, you agree to comply with all rules. Sadly, I have to say that tons of casinos do not accept players from the same household, using the same IP address (sharing the same wi-fi connection as an example) and living at the same address. You should always ask the casino in advance whether this is ok - then save the answer by making a screenshot.

Would be good to mention, that we see such rules as quite limiting and possibly dangerous for inexperienced players. On the other hand, if you read the terms, you would notice those rules 🙁 - Always read the terms!

What is far worse is that you used a third-party (your mom's) payment option for deposits. This is strictly prohibited, and again you would read that in terms. 🙁

Always use only your payment options so you can always prove that such options are registered on you - that will usually happen when you submit a withdrawal.

So basically you made a few mistakes.

Kindly keep in that if you deposit sooner before your account is fully verified (you pass the KYC) no one knows that the payment options are not yours. You are directly responsible for making the deposits. It's up to every player to comply with the rules.

If you need help feel free to submit a complaint, just be aware that you made several mistakes at the whole beginning, so the result is not guaranteed. 🙏

Honestly, I'm not sure whether this is an automatic translator issue, but I am unsure whether you got the winnings or you didn't. It says "of course when I requested a withdrawal, I got my money!"

Let me know what the situation looks like, I want to be sure about the withdrawal.

Hey there.

Are you currently waiting for the withdrawal to be processed, or are you rather saying that you have not yet won there?