I truly hope your account has not been hacked, and it was an incredibly smart move to submit the complaint with us immediately. Speaking to the manager is also a good way to go, but on the other hand, I can imagine even a manager needs to investigate with the guys first.

What concerns me the most is that the gaming history has vanished. I find it hard to believe you can't see the cancelled, suppossed to be withdrawn amount fairly lost in the game. Did I get it correctly?

Moreover, where did the refund take place, please?

Normally, the history should be visible, so what happened with the account? Well, it must be a challenging situation. I expect the casino representative to explain this matter through the complaint.

Will surely be here waiting for another turn of events.

Player history is not showing from the midnight before this whole incident happened. Does not show, deposits or anything pending, cancellations nothing at all. There is a tab, with deposits, below that in orange it says to withdraw on my profile. After the initial withdrawal I checked my player history and the withdrawal I made 1 minute after the withdrawal it hadn't shown up and any other deposits I made. I'm still awaiting a more serious response from the manager, explaining the situation and the time frames. After emailing the first time they stated the same thing which one of the agents told me. When I asked for proof of versions of events, no one will respond. I have used the link above and sent screen shots and a note stating my winnings from the agent who reset my password. So your wonderful team can see whats been said. Thank you for responding. I will await a response from your team, for the next steps I should take.

I can access the account as of yesterday at 8.44pm, I havent been back on to that site since yesterday.

This looks like a bit of a complicated case, to tell you the truth. So, I really hope that our team will be able to get in contact with the casino representative in your complaint, and they will be able to start the investigation.

Just be prepared that all this might take some time to deal with. Or hopefully the manager you're writing about will help you and will be able to fix everything sooner.

Let's wait to see how it goes. Sure, though, inform us about any news regarding this case. We'd like to see how it goes, and I'll keep my fingers crossed for the best and fastest result.🤞

Thank you, I will await to hear from your team of an outcome.

We're glad to help. Maybe the casino will fix the issue even without our intervention shortly, but we'll be ready to solve it for sure.