When I read your post, I really have to concentrate to understand it correctly.🤷‍♀️

So, to sum it up: You played with free spins, and the casino didn't pay your winnings. Neither they did when you won the tournament. Or they did give you the welcome bonus?🤔

Sorry, but I'm really confused here.

Did all this happen in one casino? Which one was it?

I am asking because maybe our complaint team would be able to help you out, you know.

So, please, explain things better to us, and hopefully we'll find a solution to all this.