This all sounds to me like a normal verification process, to tell you the truth. Your bank should provide you with the statement in a PDF file, and you just need to send it to the casino, where they can check it and inform you about the next steps.

May I ask what did you mean that you have written off 300 euros? Does it mean that you don't have any remaining balance in your account at this casino?🤔

I understand that not all the casinos require the same documents when it comes to verification.

All the information required from the casino is shown on a monthly bank statement, which your bank can provide in a PDF file. This is pretty common, and most of the banks send those to their customers.

Why is it not possible for you to provide, though? If I may ask, of course?

It is totally up to your decision.

Just allow me to point out, that it is nothing extraordinary from any bank to release a statement of the customer. Don't you get those anyway? All the information that casino requests are on this document.

Well, I'll leave it up to you, of course.🤷‍♀️

I agree with him. Such a detailed PDF Bank Statement does not exist. No bank statement in the world show the UTC Time Zone purchase.

With some banks, we can see the purchase time, but only with Online Banking, and it’s local timezone. But it’s rare and anyway, several websites doesn’t accept screenshots of online banking session.

Moreover, some other banks censor a part of the account number as a security measure.

Also, sometimes the merchant name apparent on the statement is not the name of the casino. It’s the name of the payment processor or only like ‘’Entertainment Purchase’’ or ‘’Wire Transfer’’.

To conclude, I already experienced the same issue, but with TonyBet. They asked me a PDF Bank Statement, but my bank product it once a month. I was obliged to wait 3 weeks before the bank statement arrive. Some websites are very strict and picky. And some others are very easy.

You must explain them politely, even if they seems to hear nothing.

If it’s still negative after 3-4 attempts, I invite you to make an internal complaint and a negative review on different websites.

To conclude, if they still not cooperate, I invite you to denounce at their License Operator, as well as eCOGRA.

By reporting this overzealousness, you have a chance to got your money AND especially, you will prevent this to happening to other customers.

Hoping a resolution soon, good luck sir!

Olivier from Quebec, Canada.

In that case, you could ask for help from our complaint team by submitting your complaint here. Just follow this link to do so, and hopefully soon we'll be able to see the resolution of your case.

It is totally understandable that you don't want to play there anymore.

In case you had some remaining balance in your account, our complaint team would surely try to help you withdraw it.

All the best to you as well, of course.🙂

Hello, do you have any personal experience with this casino or are you just writing because you played in dama casinos ? 

And is there something we could help you with regarding this casino, perhaps?

We're ready to hear the issue of yours.

Careful.. DAMA has eyes and ears everywhere.

Thank you for caring. Be well.🌞