Then I suggest you to contact them again after 72 hrs. It's also good to save the conversation with them. Do I understand correctly that you made 600 spins on the same game?
Anyways, if you don't manage to reopen your account, you can request you gaming history. Then you should be able to count (or I can help you to count) your return to player (RTP) so you will see if the gameplay for really strange or not.